FAQs

Installation is quick. As long as we are up and running in your area we can have you installed in 5 to 7 working days (mon-fri) for DSL and Cable. Phone can be set up quicker depending on the complexity of the programming.

We offer two types of internet. Cable and DSL. We give our customers the very best service in their area. We can offer you the best speed that is available in your area.

Yes you can. All phone numbers either residential or business can all be ported to our system. Even if you have a cell phone number and want to transfer it to a digital line we have you covered and can make it happen. That goes for US phone numbers as well.

Once your new services are fully installed and you have confirmed with us that your phone numbers have ported over from your current provider you are now able to cancel your service.

Our rental program allows customers to enjoy our service for little to no money upfront for equipment and installation. All our rental plans come with full manufacturer warranty and extended warranty after the manufacturer warranty ends. Plans include upgrades for latest and greatest equipment based on our upgrade schedule. The rental plan give you full piece of mind knowing that you are covered.

Changes can be made anytime to your account. Contact support at [email protected]

We have two great ways to pay for your services per month. You can pay with pre-authorized debit from your bank account or with a credit card. All accounts are fully encrypted and secured.

For our commercial customers payments come out on the first of each month. If the first day is on a Saturday, Sunday or holiday then the payment will come out the following weekday. For our residential customers billing is on the date you signed up for each month. Please note: accounts may be prorated for the first month. In the event this happens you will be charged for the days you used and could be a lessor amount than your regular payment amount.

On the main bar of the site find the service that you re looking for and select the “Packages” tab. From there is there are options it will show in a selectable menu. Select the plan of choice and check out. It is that easy.

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

FAQs

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