Billing Inquiries For all billing related requests, please include a detailed description below. Our Billing Department’s hours are between 9am – 5pm , Monday – Friday. Requests are generally responded to within 1-2 business days. Billing Request Form First Name * Last Name * Email * Phone * Reason For Request (Please supply full details) * Agreement * I agree I understand that any SIM cards are non-refundable. The carriers charge us for the first month of service and unfortunately do not pro-rate service to us. This is why we have to charge you for the first month and SIM card. reCAPTCHA Submit